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faq

top questions

What are Health Boosters?

Health Boosters are what we like to call nutritional powerhouses that have specific functional benefits that are difficult to get just through diet. Our Boosters are crafted entirely from organic, plant-based food and nothing else. They are free from synthetics, fillers, soy, gluten, and are Non-GMO Project verified

Who are these Health Boosters suitable for?

Our Boosters are formulated for health conscious, practical adult women and men, who want a truly clean alternative to current supplements on the market. However, our vitamin D formulation is appropriate for children 6 years of age and over. As with any supplement, please read labels carefully and consult your healthcare practitioner to see if our Health Boosters are right for you or your child.

How do these Health Boosters work?

Our bodies are made to be fueled by food and our Boosters nourish the body with powerful, organic, whole-food ingredients such as beets, raw cacao, grapes, turmeric and more.

How are these Health Boosters different from other supplements on the market?

Unique Formulations We believe only food truly nourishes so we craft our supplements from dehydrated, milled whole-food ingredients as opposed to isolated compounds that are stripped from their source or synthetics. Whole foods contain tens of thousands of nutrients that all interplay to create a marvelous and unique symphony of health. No isolated vitamin can replicate the power of this combined effect. There are no synthetics, fillers, isolates, gluten or soy used in our products. You can read more about each one of our formulations here. Capsule Shells All of our capsule shells are made with pullulan, a 100% natural, vegetable-based product that’s produced by fermenting tapioca starch, is free from any animal products or chemical modification, and is used as a substitute for gelatine in the production of capsules or tablet coating. We have chosen pullulan in the manufacture of our capsules because it is the only type of capsule approved for use with organic ingredients and certification in the US and Canada. Other capsules may be touted as vegetarian but chances are they’re made from HPMC (Hypromellose). While plant-based, HPMC is a chemically modified cellulose polymer that is not eligible for use with organic labelling, and that simply won’t do for us. Pullulan has been approved for use as an organic carrier by certifying agencies such as QAI and Oregon Tilth. It is vegan, gluten free and free from genetic modification. It’s also an excellent vessel for protecting all of the good stuff inside our supplements. Pullulan capsules have been shown to protect against oxidation 250 times better than HPMC and nine times better than gelatine capsules. Always Well Told We offer complete transparency into our products, ingredients and the research behind them so you can decide for yourself. You can read more about it here. With our convenient Booster Plans, you get 15% off retail and we make sure you never run out

How do I know which Booster is best for me?

We don’t believe in one size fits all, so each Health Booster is designed to meet different needs. Read about each of our Health Boosters here to find out which one is best for you and then discuss with your healthcare practitioner whether they are right for you

Are these Health Boosters suitable for someone breastfeeding or pregnant?

Our supplements may be suitable for breastfeeding or pregnant women, however we suggest you always consult your healthcare practitioner before using our products

Can these Health Boosters be taken with prescription medication or other supplements?

We suggest consulting your healthcare practitioner before using our products with other prescription medication

Are there any side effects to these Health Boosters?

Our supplements are considered safe for most people. Each product label includes a list of potential side effects; if side effects or adverse reactions should occur, discontinue use and consult your healthcare practitioner

How have these Health Boosters been tested?

All of our ingredients and finished products undergo a very rigorous five-step lab testing protocol to ensure purity and safety. You can read more about it here. In addition, we work closely with our medical advisory board to ensure our Boosters are highly effective and we provide complete transparency into our research so you can decide for yourself. You can read our research here.

Do you use animal testing?

We leave animals alone. We do not test on animals, nor do we use ingredients from animal sources

What kind of quality control do you have?

We are obsessive about our quality control practices and they affect every part of our business, from our supplier selection to our testing and manufacturing to the cleaners we use on the floors of the warehouse. We also have organic certification and Non-GMO Project verification both of which enforce strict guidelines and quality control protocols

Are these Health Boosters approved by Health Canada?

Yes, they have all been approved by Health Canada

How or where should I store my Health Boosters?

Our supplements are best stored at room temperature. They should be kept out of the reach of children and away from heat or direct sunlight

What does "plant-based" mean?

Plant-based refers to foods derived from plants. All of our supplements are considered plant-based because none of the ingredients come from animals, fish, dairy or eggs

ANTIOXIDANT BOOSTER

What does the Antioxidant Booster do?

It protects against oxidative stress, which ages cells and the body.

Why should I take the Antioxidant Booster?

If you work out, that’s great! But what most people don’t know is that intense workouts also create oxidative stress in the body, which in turn causes us to age faster.

If you live with emotional stress, antioxidants can help protect against the physical damage that can result from it.

If you don’t eat at least 10 portions of fruit and vegetables a day, you are likely not getting enough antioxidants in your diet, which are only found in plant-based food.

To combat many of the other toxins and free radicals that are unfortunately part of modern life.

How long does it take to feel the effect of the Antioxidant Booster?

While many people feel a difference within 1 to 2 weeks, some don’t notice anything at all, and that’s okay. The benefits you 'feel' are just bonuses when it comes to improving foundational health with antioxidants. It’s what’s happening inside your body that counts. Antioxidants work on a cellular level to beat oxidative stress every day, all day; even one very stressful event can completely deplete your body of antioxidants. That’s why you want to constantly feed your body with as many antioxidants as you can. As with most new supplements, it takes 3 to 4 months for your whole body to reach a healthy new equilibrium

When does the Antioxidant Booster expire?

Each bottle has a specific expiration date. Please check the side of your bottle

ENERGY BOOSTER

What does the Energy Booster do?

Increases energy, and supports mental focus and stamina

Why should I take the Energy Booster?

If you live with ongoing stress that causes mental fatigue.

If you have a job that requires optimal cognitive function.

If you are studying for exams.

If you have sensations of weakness.

If you work out intensely.

To enable your body to adapt to exertion.

When or how often should I take the Energy Booster?

The recommended dose for adults is one (1) capsule twice daily. We suggest you not take it immediately before bedtime as it can interfere with sleep

How long does it take to feel the effect of the Energy Booster?

Our Energy Booster is a unique formulation called an adaptogen (link to pop up). This means that it adapts to what your specific body needs in terms of energy without ever giving you the jittery effects you might get with coffee or other stimulants. If you are very tired or depleted, you will feel the effects quite a bit. If you just need a little daily boost then you will only feel the effects a bit. As with most new supplements, it takes 3 to 4 months for your whole body to reach a healthy new equilibrium.

When does the Energy Booster expire?

Each bottle has a specific expiration date. Please check - the side of your bottle

ANTI-INFLAMMATORY BOOSTER

What does the Anti-Inflammatory Booster do?

Canada: Relieves inflammation and pain.

Why should I take the Anti-inflammatory Booster - Turmeric Booster?

Canada: Chronic inflammation can go undetected for years and can lead to other serious conditions, including digestive disorders, heart disease, thyroid issues, chronic pain, and cancer

If you have joint pain, regular use can help reduce it.

If you have minor wounds such as cuts, burns, and minor skin irritations, it can help the healing process

How long does it take for the Anti-Inflammatory Booster to work?

Some people may experience a positive effect within 24 hours, others within 3 to 4 days and others don’t feel anything at all, and that’s OK. It’s what happening inside the body that matters. Chronic inflammation can go undetected for years and can lead to other serious conditions including digestive disorders, heart disease, thyroid issues, chronic pain and cancer. The benefits you 'feel' are just bonuses when it comes to improving foundational health by managing inflammation in the body. As with most new supplements, it takes 3 to 4 months for your whole body to reach a healthy new equilibrium.

When does the Anti-Inflammatory Booster expire?

Each bottle has a specific expiration date. Please check - the side of your bottle

RELAXATION BOOSTER

What does the Relaxation Booster do?

It is a sleep aid used to promote calmness and restful sleep.

Why should I take the Relaxation Booster?

If you experience restlessness or insomnia due to mental stress.

If you are looking for a natural sleep aid that is not habit forming.

When or how often should I take the Relaxation Booster?

The recommended dose for adults is two (2) capsules daily.

How long does it take for the Relaxation Booster to work?

Most people will feel it within an hour and the effects increase over time with regular use. As with most new supplements, it takes 3 to 4 months for your whole body to reach a healthy new equilibrium.

When does the Relaxation Booster expire?

Each bottle has a specific expiration date. Please check - the side of your bottle

VITAMIN D BOOSTER

What does the Vitamin D Booster do?

An essential factor in the development and maintenance of bones, teeth and general health.

Why should I take the Vitamin D Booster?

Unless you you get 10 minutes of direct sun every day, you are likely not getting enough.

If you live in a Northern climate, the sun is likely not providing you with enough Vitamin D outside of summer months.

Calcium intake, when combined with sufficient Vitamin D, a healthy diet and regular exercise may reduce the risk of developing osteoporosis.

Helps in the absorption and use of calcium and phosphorus.

How long does it take for the Vitamin D Booster to work?

The specific effects of Vitamin D are not something you can immediately “feel”; Vitamin D works on a cellular level and it’s what’s happening inside your body that counts. As with most new supplements, it takes 3 to 4 months for your whole body to reach a healthy new equilibrium.

When does the Vitamin D Booster expire?

Each bottle has a specific expiration date. Please check - the side of your bottle

ingredients

What are the ingredients in the Antioxidant Booster?

Two capsules contains 350 mg of Organic Amla (fruit), 350 mg of Organic Cloves (bud), 100 mg, Organic Grapes (skin), and 100 mg of Organic Cacao (bean).

Amla is one of the highest known sources of antioxidants.

Cloves are a powerful antioxidant, containing quite possibly the most antioxidants per gram of all food.

Grape skin contains all the antioxidant benefit of wine without the alcohol.

Cacao is is high in antioxidants, which are known for inhibiting cell-damaging free radicals.

What are the ingredients in the Energy Booster?

Each capsule contains 300 mg of Organic Rhodiola (Rhodiola rosea, root), 100 mg of Organic Green Tea (leaf), 50 mg of Organic Beets (root) 50 mg, 50 mg of Organic Maca (Lepidium meyenii, root).

Rhodiola Rosea roots relieve symptoms of stress and support cognitive function.

Finely ground matcha tea leaves are known to increase energy.

Beets are shown to improve muscle efficiency and endurance.

Maca is an energy-enhancing root vegetable.

What are the ingredients in the Anti-Inflammatory Booster?

Each capsule contains 500 mg of Organic Turmeric (root).

Turmeric is a powerful and extremely well-studied anti-inflammatory.

What are the ingredients in the Relaxation Booster?

Two capsule contain 550 mg of Organic Lemon Balm (leaf), and 300 mg Organic Goji Berries (juice).

Lemon Balm is well known as a sleep aid for its sedative properties.

Goji Berries have among the highest concentration of melatonin among edible plants.

What are the ingredients in the Vitamin D Booster?

Each capsule contains 34 mg of Vitamin D (Portobello Mushroom, 423 mg of spinach (Spinacia oleracea) Leaf and Stem and 42 g of quinoa flour.

Our Portobello mushrooms are specially grown and exposed to the sun to create Vitamin D.

Spinach is an antioxidant powerhouse and helps with Vitamin D absorption.

Quinoa is high in magnesium, which helps Vitamin D absorption.

What are the capsules made out of?

All of our capsule shells are made with pullulan, a 100% vegetable-based tapioca product. It’s free from any animal products or chemical modification.

Pullulan capsules are the only type of capsule approved for use with organic ingredients and certification in the US and Canada. Other capsules may be touted as vegetarian but chances are they’re made from Hypromellose (HPMC), a chemically modified cellulose polymer that is not eligible for use with organic labelling. Pullulan, on the other hand, is an approved organic carrier that’s vegan, gluten free, and free from genetic modification.

It’s also an excellent vessel for protecting all of the good stuff inside our supplements. Pullulan capsules have been shown to protect against oxidation 250 times better than HPMC and nine times better than gelatine capsules!

What else is in your supplements, besides the ingredients listed on the website?

Absolutely nothing. We believe in complete transparency, so the ingredients you see on our website or on the packaging are exactly what you’ll find inside each and every capsule.

Are there any artificial flavours, synthetics, fillers, or isolates in these supplements?

No. Our supplements are made with 100% organic plant-based food and nothing else.

What do you mean by whole foods?

We believe only food truly nourishes so we craft our supplements from dehydrated, milled whole-food ingredients as opposed to isolated compounds that are stripped from their source. Whole foods contain tens of thousands of nutrients that all interplay to create a marvelous and unique symphony of health. No isolated vitamin can replicate the power of this combined effect.

Are these supplements vegan?

Yes. All of our supplements are plant-based.

Are these supplements organic?

Yes. All of our supplements are crafted from whole organic food and are USDA Organic certified.

Are these supplements dairy free?

Yes. All of our supplements are free of dairy.

Are these supplements gluten free?

Yes. All of our supplements are free of gluten.

Are these supplements soy free?

Yes. All of our supplements are free of soy.

How are your ingredients tested?

All of our ingredients and finished products undergo a very rigorous five-step lab testing protocol to ensure purity and safety. You can read more about it here In addition, we work closely with our medical advisory board to ensure our Boosters are highly effective, and we provide complete transparency into our research, so you can decide for yourself.

Where can I find more information about your ingredients?

We provide all the information in our learning center that you can access here.

What preservatives do you use in these supplements?

Absolutely none.

Are your bottles recyclable?

Yes. All of our packaging is made from recycled paper and is printed with water-based inks. Everything is recyclable, including the bottles and caps.

orders

How do I cancel or make changes my order?

We try to make this as easy as possible. If you are on a Booster Plan and your next order has not been processed yet, you can log in to welltold.com and click “My Account.” Then click “My Booster Plan.” You can edit your current order on that page. If you wish to add another Booster to your monthly delivery, go to “Booster Plans” in the main menu and select a new product to add.

How do I change my billing information?

Log into your account and click on “Billing Information.” Select “Edit” and add or modify your information.

What types of payment / credit card do you accept?

Visa, Mastercard, American Express and Discover.

How much does shipping cost / what are the shipping fees?

Regular shipping for Booster Plans are free. If you wish to purchase a single order, depending on your location, your delivery fee will appear at checkout with an option for expedited delivery.

How long / how many days does shipping take?

We process all orders within 24 hours of being ordered by you. Depending on where you live, you can expect to receive your order within 3 to 5 business days after your order has been processed. You will receive an email that will tell you when you can expect delivery.

Do you ship internationally / worldwide / overseas?

Sorry! We only ship to the U.S. and Canada at the moment. Please sign up and we’ll let you know when we start delivery to you!

How can I send my order to another location? How can I send an order as a gift?

Sending your order to someone else is easy. Simply log out of your account and sign up the new person so they have their own account. You can enter your credit card on their account if you want to send a gift.

How can I track my order?

Once your order has been fulfilled and is ready for shipping, you will be notified by email with your tracking number and a link to the carrier’s site. We use DHL in the United States and Canada Post in Canada. Can’t find your tracking number? Contact us as [email protected] and we can resend it to you.

How do I receive an invoice for my order?

You will receive an email confirming your order with details of your purchase along with the amount that has been charged to your credit card.

Where can I view my order history?

Log in to welltold.com and click “My Account.” Then click “Order History.”

What is a Health Tip Card?

Each Health Booster is shipped with a Health Tip Card, which provides you quick and easy ideas to improve your wellbeing. It’s just a little something we add to each order.

What if I something is wrong with my order?

Please contact us at [email protected] and we will do our best to fix it at quickly as possible.

I have a complaint to make. Who do I contact?

Please contact [email protected] to discuss your concern.

What if I haven’t received my order?

If you haven’t received your order, there’s a chance it may still be on its way. Please use the clickable tracking number you received by email to determine the status of delivery. If you still haven’t received your order after 7 business days following receipt of your tracking number, please contact us at: [email protected]

What is your exchange or return policy? How do I exchange or return my order?

If your bottle is unopened and you’d like to return your purchase, please contact us at [email protected] for further instructions.

Where do I send back my product or returns?

Please contact [email protected] to find the closest return facility to you.

How do I create an account?

Log in to welltold.com and click “Sign Up” on the main menu or continue with your Facebook credentials.

How do I log in to my account?

Log in to welltold.com and enter the username / email and password you provided when you created your account.

What do I do if I forgot my account username?

Please contact us via email, chat or telephone and we will try to help.

What do I do if I forgot my account password? How do I change my password?

Log in to welltold.com by entering the email you provided when you created your account and click “"forgot password" to receive reset password email.

How can I change my account information?

Log in to welltold.com and click “My Account,” then select the information that you want to change.

How do I change my shipping address?

Log in to welltold.com, go to “My Account” click “Shipping Information” and you can change your address.

Is my credit card information safe?

Yes, we do not store your credit card information on any of Well Told Health’s servers, computers or network. Once you enter your credit card information, it is transmitted directly to Moneris www.moneris.com, considered one of safest Tier 1 credit card processors in the world.

How do I change my credit card information?

If you need to change your credit card information, you can delete your existing card and add a new one. Once you enter the new card information, it will be transmitted directly to Moneris, our credit card processor. Well Told does not store your credit card information.

How can I delete my account?

You can disable your account by logging into your account and clicking ‘Disable Account.”

If I delete my account, will my personal information, credit card information, or order history be saved?

You can disable your account by logging into your account and clicking ‘Disable Account.” Your credit card information is not stored on Well Told’s systems. Once you disable your account, we only keep a record of your order history.

How many orders can I make at a time? Is there a maximum number of orders I can make?

You can order as many Boosters as you want.

What happens if a product is out of stock or on backorder?

You can sign up for a backordered product on the product page and we will only charge your credit card when it becomes available and we ship the product to you. We will keep in touch with you by email to let you know when you can expect your backorder to be fulfilled.

Can I get any product samples? Can I try before I buy?

We offer a one-month trial with our Booster Plans during which time you can get your money back if you are not satisfied with our products.

Do you have any special offers, promotions, discounts, sales, or coupons?

If you refer a friend and that person makes a purchase, you both earn $10 of your next purchase, which we think is pretty great!

Occasionally, we may also release special offers, promotions, discounts, sales, or coupons. Sign up for our newsletter, check our website regularly, or follow us on Facebook, Instagram, or Twitter to find out about our latest offers.

Where do I find my store credits?

Log in to welltold.com and click “My Account.” Then click “Store Credits.” and you will see them all listed there. Store credits are automatically applied to your next payment.

Do you offer a warranty or money-back guarantee? What are the terms?

We offer a money-back guarantee with a subscription if you are not fully satisfied. You have to request your money back before we ship your second month Booster Plan so we can also cancel your subscription. You will receive an email before we ship the second month and it will have a clear deadline to make changes to your Booster Plan.

How much do Health Boosters cost?

We like to keep things simple so all our booster are $30 (US) $35 (Canada) with a Booster Plan. That’s 15% off retail and it includes FREE shipping.

You can also purchase an individual bottle without a Booster Plan, which are also simply priced at $35 (US) $40 (Canada) (shipping not included).

What is your privacy policy?

We recognize the importance of your right to privacy and wants you to be familiar with how we collect, use and disclose any personal information that individually identifies you (e.g. name, phone number, email address). For our full privacy policy, visit: welltold.com/ca_en/privacy-policy.

booster plans

What is a Booster Plan?

A Booster Plan is a super-convenient way to never run out: you get our completely clean supplements delivered to your door every month at 15% off with free shipping with a helpful tip card.

How does the Booster Plan work?

Simply choose your favourite Booster based on your health preferences and start a one-month satisfaction guarantee trial. After that, you’ll save every month with 15% off and FREE shipping. You can modify or cancel your order at any time.

How do I view my Booster Plan?

Log in to welltold.com and click “My Account.” Then go to “My Booster Plans.” All of the information regarding your plan will be listed here.

How do I cancel my Booster Plan?

Log in to welltold.com and click “My Account.” Then go to “My Booster Plans” and select “Cancel My Booster Plan.” You will then be asked to confirm your cancellation.

Can I put my Booster Plan on hold?

Of course! Log in to your account and go to “My Booster Plans” and select “Pause My Booster Plan.” Then select the dates you’d like to hold and click “Pause My Plan.”

How do I know when my next Booster Plan shipment comes in?

Log in to your account and go to “My Booster Plan.” Scroll down to “Plan Details” and your next shipment date will be indicated.

How do I change / update my Booster Plan Shipment / Delivery Address?

Log in to your account and go to “Shipping info.” You can modify your address here.

referral program

How does the referral program work?

Once you sign up for an account on our site, you will be assigned a unique link that you can see on the referral page. There are also convenient referral tools on the referral page on the website. Share this link via email, Facebook or Twitter. If a friend makes a purchase with your referral link, you both earn $10 off your next purchase. It’s that easy!

How do I know how many friends have signed up? Where can I find out how many credits I’ve earned have?

There are two ways you see this information. On the referral page, you can see a tracker that shows you exactly how many friends have signed up so far. If you want more detailed information such as which friends joined, on which dates, and credit account balance, go the account section and click on “Store Credit.” All the information is there.

company

What is Well Told Health?

Well Told Health is a certified organic apothecary that offers clean Health Boosters crafted purely from organic whole food. All Health Boosters are Non-GMO Project certified, vegan and free of synthetics, fillers, isolates, gluten and soy. We are committed to complete transparency and you with all the research about out ingredients so you can decide for yourself whether or not our Boosters are right for you.

What is your corporate mission?

Our mission is to demystify and simplify a whole-food, plant-based lifestyle.

Why do you advocate for a whole-food, plant-based lifestyle?

Because we believe that a diet of whole foods derived from plants is the best way to support optimum health.

How was Well Told Health developed?

A few years ago, Chief Executive Officer Monica Ruffo set out on a journey, working with a credible group of medical advisors, to craft Health Boosters from clean, organic food. It took more than two years to source the best organic ingredients on earth to create the unique, effective formulations found in Well Told Health products.

What is the company email address?

[email protected]

What is the company’s address / mailing address?

3219 Yonge Street, Suite 326 Toronto, On, M4N 3S1

I have questions for Well Told Health, who can I contact?

We’ve got lots of information in our FAQs. If you’ve still got questions please contact by phone: 1-855-935-5865 email: [email protected], or through Live Chat, 24 hours a day, 7 days a week

Do you have a newsletter? How do I receive news or email updates from Well Told Health?

Yes. Log in to welltold.com and click “Email Preferences.” Select “Get the latest news and information from Well Told Health” and you’re all set.

How do I unsubscribe from emails / newsletter?

Log in to welltold.com and click “Email Preferences.” Select “Unsubscribe from Well Told Health emails.”

Are there any job or career opportunities at Well Told Health?

For information on job opportunities please check our LinkedIn page.

I would like to do business with Well Told Health, who can I contact?

Please address your request to [email protected]

Do you have any testimonials or reviews? Can I send you a testimonial or review?

Yes, we welcome feedback and reviews! Please consult our product pages. You can also find out what customers are saying about Well Told Health on our Twitter, Facebook, and Instagram pages.